SuperSplash Car Wash & Lube Center

Cleve Land 3 months ago

⭐☆☆☆☆ Absolutely pathetic customer service. We recently purchased a black 2024 Hyundai Tucson Limited Hybrid with roughly 20,000 miles on it and had owned it for less than three weeks. This was the vehicle's first car wash since we bought it. Before entering Super Splash Car Wash in Prosper, there were no dents, dings, or marks in the damaged area. It's a black vehicle. If those marks had been there before, they would have been obvious. We inspected the vehicle when we bought it and have looked at it countless times since. They were not there. After coming through the wash, they were. To make matters even more frustrating, I am an ASE Certified Refinish Technician and have been in the automotive refinish industry since 1994. I know dents, paint, body damage, and how these things occur. I didn't suddenly forget over three decades of experience because I pulled into a car wash. What really earned this one-star review wasn't just the damage—it was the response. Instead of showing any concern or trying to make things right, management immediately went into excuse mode. We were told the brush spins the opposite direction and couldn't have caused the damage. Apparently, we're expec

Joanna Shirley 3 months ago

2nd time visiting for a handwash, and I love this place. They do a great job, and theyre fast. Even on a Sat with a lot of cars, they has me out in 1 hr with in/out cleaning.

Kora Barnett 6 months ago

Quick and friendly service, and super convenient layout overall. I go here to wash my car, and for how affordable it is, they do an amazing job and offer so many different services. I just recently found out they do vehicle inspections and oil changes! So not only are you at a car wash, you’re at an automotive shop, and a gas station! (When I got my vehicle inspected, it was the same price it would be anywhere else, but includes a free car wash!) Convenient, affordable, and easy? Count me in.

SLO 11 months ago

Not recommending nor will ever go back to this place. If you don't want anything to get damaged small or large then think twice or something could happen to your vehicle and cost you over 1,300.00 like mine did, on my well maintained Genesis! Good way to cover your ......by your response but, it still should not have blown off that easily with screws and inside materials intact of the antenna unit. Still customers need to be AWARE!!

Henri & Erica Boyce a year ago

I am not one to post reviews. Occasionally I will post a positive one, but rarely ever a negative one. Mainly because google and yelp reviews can really impact a business. In this circumstance, however. I feel it is my responsibility to WARN others of this car wash. I just bought my truck about 20 days ago. Since SuperSplash car wash has been open we have been loyal customers. When I took my new truck in today to get washed I got home and found SEVERAL scratches, marks, and chips. That was NOT on my truck prior to taking it in this afternoon to get washed. Upon returning to go over the damage the manager said “I could fill out an incident report, however their car wash isn’t going to do any damage like that” they didn’t even offer to buff ANY of the damage out. I cancelled our 3 vehicle membership immediately. He even had the audacity to tell me “ I can use the remaining days in my membership to keep washing our vehicles”. (Which would just cause more damage.) There are months I have spent hundreds even a thousand plus to keep our cars cleaned and taken care of. Now I have to get paint and body repairs done to my new 90k truck. I would really consider what my experience and others